Every time I research the cost of conflict in the workplace I see different numbers and statistics but I consistently read that in Canada workplace conflict costs billions each year. These numbers are significant and typically include direct costs such as sick days, absenteeism, grievances and litigation.
They do not always include indirect costs of conflict such as decreased productivity when people avoid working on a project because they are also trying to avoid a conflict between another colleague or group.
It is estimated that most employees spend 2.8 unproductive hours each week due to a conflict situation. A quick calculation will tell you this too is a relatively significant number and does not include the amount of time managers spend trying to manage conflict.